Refund & Cancellation Policy

1. Subscription Cancellation

You maintain complete control over your subscription at all times:

• Self-Service Cancellation: You can cancel your Pro membership at any time by navigating to your Settings > Billing tab and clicking Manage Subscription, or by logging into the Dodo Payments Customer Portal.
• No Hidden Penalties: We do not charge cancellation fees. Your cancellation takes effect immediately.
• Retention of Access: When you cancel your subscription, you retain full Pro access (unlimited tailored letters, multi-resume storage, and threaded follow-ups) through the remainder of your prepaid billing period.
• Post-Period Downgrade: At the conclusion of your billing cycle, your account automatically returns to the Free plan (5 letters/month limit). Your previously sent letter history remains intact.

2. Refund Eligibility & Guidelines

Our refund rules are designed to be clear and straightforward:

• Initial Purchase (First 14 Days): Full refund upon request within 14 calendar days of your initial upgrade to Vina Pro ($9 USD / ₹499 INR).
• Subsequent Renewals: Renewal charges are billed automatically each month. If your subscription renewed and you forgot to cancel, you may contact us within 48 hours of the renewal charge for an exception refund, provided you have not generated additional letters during the renewed cycle.
• Technical Malfunctions: In the rare event of persistent system failure (e.g. Gmail API dispatch errors caused by our servers or inability to access paid features), you are entitled to a prorated or full refund regardless of timeline.

3. Merchant of Record & Payment Processing

All payment transactions, invoice delivery, tax calculations, and refund distributions are handled securely by our Merchant of Record, Dodo Payments Inc.:

• Payment Methods: Refunds are always remitted directly to the original payment instrument used at checkout (Credit/Debit Card, UPI, or Apple Pay).
• Processing Timeline: Once initiated, refunds typically reflect in your bank account or card balance within 5 to 7 business days, depending on your banking provider.
• Currency & Taxes: Any sales tax or GST collected at checkout is refunded in accordance with applicable tax regulations.

4. How to Request a Refund

To request a refund under our guarantee, simply email our support team with:

Send your request to:

Billing & Refunds Support
Email: karangholap154@gmail.com
Turnaround: All requests are acknowledged and processed within 24 to 48 hours.